Managed Service Programs

    • fully managed services              —we take care of all managed IT services,
    • supplemental managed services—we'll assist your IT team to make their time more productive.

With fully managed services, we will proactively monitor your network twenty-four hours a day in order to prevent downtime. We will also monitor devices, such as your printers, to make sure they are in tip-top working condition. If, for example, we notice one of your printers is low in toner, we'll first call to notify you, and next, we'll order the proper toner and have it shipped to your site. When it gets there, one of our associates will come and install the toner in the printer, if you so desire.

Another part of our proactive service is to constantly monitor the inner workings of all the devices on your network, to make sure they are all working within norms. If we spot a possible problem, we'll analyze your log entries for the past few hours, and use that data to diagnose any possible problems that need to be dealt with quickly. Then, we will contact you with our findings. With your permission, we'll attempt to remedy the situation from our office. If this doesn't fulfill your expectations, we'll dispatch an associate to complete onsite maintenance.

All of us know how easy it is to skip installing necessary updates when they are needed. With our service this will no longer be a problem for you—we'll automatically monitor your systems to make sure they all have the proper updates installed in a timely manner. Such updates would include, but not be limited to, security software which would include antivirus software, Windows updates and application updates.

Along with all the services listed above, we'l verify your systems have been backed up to avoid any loss of data. If your network fails and you're without backups, your staff will probably need to reenter client data from paper documents, costing you valuable time and money. Of course, that is assuming you have the correct paper documents to restore your system.

Our supplemental managed services, on the other hand, allow the current IT staff to spend more time doing meaningful duties. These services free the internal IT team to maintain servers without worrying about the toner levels in the printers, and other mundane activities that rob them of their very precious time.

If you would like more information about the services or their pricing, please use the link below to contact the Managed Service section. Don't get caught without a service and backup plan—your real end cost for not being ready could be disastrous for your business!

Managed_Service_Request@EagleSecureSolutions.com